March 26, 2019

Telecommunication

Telecom operators are waging a war for connectivity and customer intimacy. As profit pools decline, mobile and fixed services converge, and business boundaries in the broader ecosystem blur, SV can help. We serve telcos nationwide, helping them to better understand their customers, build superior networks, find a sustainable path to growth and achieve cost leadership while maintaining a high-performance organization.

SV is one of the emerging consulting firms in Pakistan also serving in telecommunications industry. We are engaging with 85% of the world’s best global telecom operators (excluding China), and 80% of the largest telecom equipment companies.

Our clients are passionate about seizing opportunities to transform their businesses, and our telecommunications-consulting experts provide critical support and expertise to help companies achieve lasting results. We focus on developing pragmatic strategies to address our clients’ most critical challenges.

Growth: Strategy is at the core of everything we do at SV. We act as trusted advisers, supporting telecommunications companies in making strategic decisions about wireless strategy, mobile strategy, fixed-mobile convergence and more. We help our clients determine where to play in the future ecosystem, how to benefit from new content delivery models and new opportunities to monetize broadband, and how to collaborate to increase revenue pools.

Transformation: Changing the trajectory of a business. We lead cross-functional efforts to alter a business’s financial, operational and strategic directions to produce game-changing results.

Digital: Taking advantage of disruption. We help telcos use digital and advanced analytics to deliver on core strategy delight customers and operate smarter and faster. Our unique Simple & Digital for Telcos is a proven way to simplify operations while enhancing the customer experience, leading to increased revenue.

Capital Expenditure (CapEx): Improving capital allocations. SV Capex Impact helps telecom executives prioritize capital expenditures that improve their strategic position and enable market share growth.

Organizational effectiveness: An effective organization can give companies the edge that sets them apart from the competition. We ensure that entire organizations are aligned and set up to deliver on their objectives.

Telecom simplification: Complexity creates a cycle that degrades financial results. We elevate telcos’ efficiency and effectiveness, so they can better serve their customers. Our experts in Information Technology and Performance Improvement work to develop agile technology organizations and streamlined back-end processes that please customers and generate savings.

Capital markets transactions: We link strategy and total shareholder return to help companies create value. Historically, SV clients have outperformed the broader market 4 to 1.

Customer experience: We help companies develop unparalleled customer strategies. Our expertise with the Net Promoter System allows us to help companies increase customer engagement and retention while ensuring optimal service delivery, segmentation and pricing.

As boundaries between telecommunications, technology and media markets continue to fade, our telecommunications clients also benefit from the shared expertise of our Technology and Media practices. In addition, our Private Equity group is the leading consulting partner for advising clients on PE deals across the globe.

We share our clients’ passion for results and work to ensure they can reach their full potential through our unique approach to change management, called Results Delivery. Results Delivery helps our clients realize results consistently by predicting, measuring and managing the risk associated with change from day one.

Telecommunications and Utilities Consulting Expertise

The SV team has industry specific expertise for telecommunications and utilities. See below for a summary of recent telecommunications and utilities consulting engagements:

ERP Selection and Evaluation:

SV worked with a telecom firm to analyze key processes with Business SMEs in preparation for ERP vendor selection. The team defined and documented “As Is” and “To Be” processes for key pre-sales processes through to order and finance functions. SV defined, documented, and prioritized essential business requirements from the “As Is”/“To Be” process. As a result of our efforts, the company:

  • Reduced the number of manual processes and reliance on file-based systems.
  • Increased integration among processes and systems.
  • Improved knowledge of how technology can and should enable business operations.
  • Reduced the risk of selecting incorrect ERP vendor technologies.
  • Support of New Business Launch

A large telecommunications organization turned to the SV team to help them launch a long-distance communications company. On this engagement, SV developed a detailed methodology to define the procedures, representing the interests of the business process owners (i.e., Vice Presidents, Directors and Managers) and ultimately develop an on-line procedure reference tool. This effort concurrently defined the roles and responsibilities of all departments, work groups and position categories within the entire organization. SV managed a team of 20 individuals for this effort.

Process Transformation:

For a large telecommunications company, SV led a project team to transform the processes and organization structure of the billing solutions department. This project resulted in the development and implementation of a vastly improved solution delivery process and methodology using cross-functional teams and improved technology.

Organizational Change Management:

SV assisted development of internally generated customer-driven ideas that result in functional products in the marketplace. This new product development (NPD) process and organization emphasized the use of interdisciplinary teams, high-level and detailed financial and business case analysis, prototype-driven product development, and customer-assisted design, development and product launch.

Detailed Business Plan:

For a telecommunications technology startup, SV redefined the business plan and secured a second round of venture capital. Our team worked with management to clarify the project and translate that into terms of value for potential investors.

Your Next Step

Achieve sustainable results with SV’s specific expertise in the telecommunications and utility sector. You will benefit from our involvement in a single process improvement to an entire reorganization.

Contact our team to gain a better understanding of how SV’s telecommunications and utilities consulting services will approach the unique challenges of your organization.